If there is a request to return merchandise back to a supplier additional fees will apply. Please keep in mind that if we receive any damaged product, we will take pictures of the product upon request for you to get credit from your supplier at $1.00 per image. We will not accept products that are leaking due to possible health risks. Most suppliers have a limited time window for you to return the item back to them. For this reason, we have a seven-day policy from the time we receive your damaged item to be able to get it back to your supplier or dispose of it if need be.
Re-Processing Orders: If an order has been completed per your instructions and we have to re-process it due to errors on your part, additional fees will apply.
Returns Back to Seller/ Supplier/Store:
Scenario 1: If we provide the service and return the shipping label, there is a one-time fee of $2.00 per package plus any dunnage and boxes we use.
Scenario 2: If we provide the service and you provide the return shipping label, there is a one-time fee of $1.25 per package plus any dunnage and boxes we use.
If any product comes back to us as a return and you are our client, we will charge you $2.50 per unit to receive, inspect, and label if necessary. any bagging, bubbling, or bundling will be an extra fee. If you are not our client, receiving, inspecting, and labeling will cost $4.00 per unit if necessary, any bagging, bubbling, or bundling will be an extra fee.
Disposal Fee: $1.00 a unit or large item $2.00 a unit for any customer returns you would like for us to throw away or a long-term storage fee for items that have not been paid for at least six months.